Our refund commitment
Thank you for choosing DIGITAL I. We aim to deliver dependable digital marketing services and a transparent experience. We also recognize that certain circumstances may require a cancellation and refund review.
Refund eligibility
- Requests should be submitted at least 30 days before a new service month begins.
- Eligibility is reviewed individually and applies only to qualifying services and circumstances.
- Approved refunds cover service charges only and are available to registered users.
Non-refundable services
- VPS, dedicated servers, clusters, add-ons, licences, extra IP addresses, domains, hosting plans, and services purchased from third parties are non-refundable.
- Advertising funds already used for a client campaign, and services partly or fully consumed, cannot be refunded.
- Custom software, web development, SEO, PPC, social media branding, and other digital marketing projects become non-refundable once work starts because planning time and resources have already been committed.
Refund restrictions
- DIGITAL I is not responsible for recurring payments caused by a payment processor, bank, financial institution, or other collection provider after cancellation, or for related overdraft charges.
- Cancellation and refund requests must be submitted through an authorized support channel rather than informal communication with individual team members.
- Calculations are based on work completed or services consumed, rather than only on the original package price.
- Discounts, schemes, and promotional benefits end when services are cancelled. Any balance is calculated using the current published rates.
- DIGITAL I is not liable for campaign funds affected by cyber incidents or third-party platforms such as Meta, Google, or LinkedIn where budgets become exhausted, delayed, blocked, or consumed.
How to request a refund
- Contact customer support with your cancellation and refund request.
- Include the reason for the request and any relevant supporting documents.
- Our team will review the submission and normally respond within seven business days.
- If approved, the refund will be processed within 15 working days through the original payment method.
Policy changes and legal terms
DIGITAL I may update this policy without prior notice. Changes take effect when posted on the website. This policy is governed by the laws applicable where DIGITAL I operates in Ahmedabad, India, and related disputes will be handled under those laws.
DIGITAL I may interpret and enforce this policy at its discretion. If one provision is found unenforceable, the remaining provisions continue to apply. To the extent allowed by law, DIGITAL I is not responsible for indirect, incidental, special, or consequential damages connected with its services.
Questions may be sent to info@digitalimarketing.com.